FAQ
General
Can I order as a Guest?
We understand that people might not be too keen to register for an account due to a busy schedule or when trying out www.betapetmart.com as a first time customer. Guest purchases are welcomed for customers who want to test out our goods and services before registering.
Orders
How soon is my order confirmed?
Your order is confirmed once you receive an order confirmation from us via email, this order will include a reference number. If, for certain reasons we cannot process your order, we will contact you via phone or email you have provided us.
What happens if an item I ordered is Out of Stock?
If a product is Out of Stock, we will contact you to notify you on the expected waiting time.
I have special requests for how I would like my items to be packaged/delivered. What can I do to communicate my request?
Any request may be filled out in our ‘Delivery Notes box when ordering. Do note that while we will try our best to fulfil the request, there may be circumstances that we will not be able to fufil the requirements.
When is the shelf life of products that I order?
All our products have a minimum of 12 months shelf-life unless otherwise stated.
Delivery
Is delivery free?
Delivery is free for orders S$50 and above. If your order falls below the required order amount based on your membership status, there will be a delivery charge of S$10. This fee will be added to your order at time of checkout.
What is the delivery timeline?
We deliver within 3 working days upon order confirmation. If in the event we are not able to fufill the delivery, we will inform you of the delay via email or registered phone number.
What happens if I’m not home when my order is being delivered?
In the event that no one is present to receive the delivery, we will contact you to request for further instructions on how to proceed with the delivery.
Do you provide international shipping?
We are currently unable to ship outside of Singapore, and do not offer international shipping.
Can I walk-in / self-collect my order?
We do not have any stores currently and are not able to accommodate walk-in or self-collection of orders.
Exchange Policy
What is your exchange policy?
We will only exchange products that are damaged, delivered incorrectly and/or has a manufacturing defect for all food/supplement/shampoo/conditioner products.
If you require an exchange due to incorrect sizes of wearables/beddings, please contact us at [email protected].
What do I need to do for a exchange?
For an exchange to occur, all goods to be exchanged must be:
- returned unused and in its original packaging and condition
- accompanied by the order confirmation, with order reference number, as proof of purchase from us
If the above conditions are met, we will arrange to collect the goods to be exchanged and send a replacement at the earliest available time, and the delivery charges will be taken care of by us if the product is defective.
Refunds
What if the item I ordered is Out Of Stock or unavailable?
Should any of our goods be unavailable after order confirmation and payment, we will inform you via email and/or your registered mobile number. You can choose to get a refund on the unavailable product, or you may decide to wait for the product to be restocked. All refunds will be issued in the form of a credit note voucher that can be used in subsequent purchases.
